Frequently Asked Questions
1. What’s HomeMe?
HomeMe is a new mobile app that removes the anxiety from the rental process by making pre-approval the first step in the process instead of the last.
2. How does HomeMe work?
When you’re pre-approved with HomeMe, you can browse personalized listings, connect with properties and even sign your lease- all at the tap of a button.
3. What does HomeMe cost?
HomeMe is totally FREE for renters.
4. When is HomeMe coming to my area?
Soon! Think your city should be next? Vote for your city here. In the meantime you can find us in Austin, Dallas, and Houston.
5. What does it mean if I’m pre-approved?
Since HomeMe partners with property management companies, they share their rental approval criteria with us. We take that criteria, as well as a few pieces of information from you, and match you with properties you’re pre-approved to rent
The four pieces of information to pre-approve you for apartments:
- Current address
- Date of birth
- Social Security Number
6. What happens if I choose not to submit my Social Security Number?
If you decide to skip entering your social security number, you’ll still be able to use HomeMe, but your results will be based on income only. And since we can’t be certain you meet the properties criteria, you won’t be able to contact or visit properties through HomeMe.
7. Is my information secure?
We take security seriously. Internally, we use top of the line security to encrypt your information and keep it safe. Externally, we implemented an in-app pin code, so that even if your phone is stolen, you’re protected.
8. How do I contact a property through your app?
You must be pre-approved to contact properties. Once you’re verified simply click on contact and we’ll put you in touch via email or phone with the property.
9. Will using HomeMe affect my credit?
No. We run a “soft check” which does NOT impact your credit score in any way. You can read more about the difference between hard and soft credit checks here.
10. I’m just browsing right now, can I save a property for later?
Yes. When browsing through properties, simply tap the heart button and that property will be saved under your Likes.
11. I found my next apartment and I’m ready to lease! Now what?
Congratulations! You can contact the property via the app and they’ll be happy to coordinate the lease documents with you.
12. I’m done renting and found my apartment, now what?
As you settle into your new apartment, we will automatically place your account into rest mode. When you’re ready to move and wish to begin searching again, simply log back in and update your info.